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I have earned the following certifications.

Click here to view the courses for which I hold trainer accreditation.



CompTIA A+ Certified Service Technician
CompTIA Network+ Certified Network Technician
CompTIA i-Net+ Certified Internetworking Professional


Microsoft Certified Professional
ID# 1272175
Obtained 12/30/1998
Microsoft Certified Professional + Internet
ID# 1272175
Obtained 3/2/1999

Microsoft Certified Systems Engineer
ID# 1272175
Obtained 3/25/1999


HDI Knowledge-Centered Support Principles
Obtained 6/30/2012

HDI Support Center Team Lead
Obtained 6/9/2013

HDI Desktop Support Manager
Obtained 11/24/2013

HDI Support Center Manager

HDI Support Center Manager
Obtained 11/27/2014


ITIL© Foundation Certificate in IT Service Management

ITIL© Foundation
Obtained 9/18/2013

ITIL© Intermediate Certificate in Service Strategy

ITIL© Service Strategy
Obtained 9/20/2014

ITIL© Intermediate Certificate in Continual Service Improvement

ITIL© Continual Service Improvement
Obtained 5/4/2017

ITIL© Practitioner Certificate

ITIL© Practitioner
Obtained 2/28/2018

ITIL© 4 Foundation Certificate

ITIL© 4 Foundation
Obtained 3/1/2019

Lean IT Association

Lean IT Foundation Certificate

Lean IT Foundation
Obtained 1/17/2017


Bomgar Certified Representative
Obtained 4/6/2017


VeriSM Foundation VeriSM Foundation
Obtained 10/17/2018