For association conference attendance, visit my conferences page.
HDI
- I have attended several HDI Capital Area meetings and try to attend as many as my schedule will allow.
- April 22, 2016 - I presented Measuring Success: An Introduction to Metrics at the HDI Capital Area local chapter meeting.
- May 10, 2017 - I presented Remote Assistance: It's for More Than IT at the HDI Annual Conference and Expo.
itSMF USA
- July 22, 2015 - Hosted webinar: The Knowledge-Centered Support Difference, and Its Impact at University of Phoenix
- October 22, 2015 - Hosted and Moderated webinar: The Knowledge-Centered Support Difference: a Discussion
- Fall 2015 - Participant in focus group to develop a Leadership Development Program for itSMF USA LIG and CoI leaders
- 2016 - Board and Interest Group (BIG) team member
- November 2016 - I presented Measuring Success: An Introduction to Metrics at Service Management FUSION annual conference.
- May 4, 2017 - Hosted and Moderated webinar: Simplifying Service Response with Standard+Case
- July 2017 - Appointed to fill a vacancy on the itSMF USA Chapter Board of Directors