I am a member of several professional organizations.
- Association for Information Technology Professionals (www.aitp.org)
- Association of Support Professionals (www.asponline.com)
- HDI (an association for IT service & technical support professionals; www.thinkhdi.com)
- ISACA (an organization for information systems audit, control, and governance; www.isaca.org)
- itSMF (IT Service Management Foundation; www.itsmfusa.org)
I was elected to serve as the itSMF USA Higher Education Special Interest Group President-Elect for 2015. We transitioned to a Community of Interest in mid-2015. I served as the Community Manager for 2016. I was also appointed to fill a vacancy on the itSMF USA Board of Directors for 2017.
I am active in several EDUCAUSE Community Groups, including ITSM, IT Support, and IT Metrics among others. I have presented at the 2017 EDUCAUSE Connect event in Chicago. I have also served as a proposal reviewer for the EDUCAUSE annual conference (see badges).