I have presented on various topics at several conferences. Below are some of the topics.
- ITSM Birds of a Feather, facilitator
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2023 - ITSM SIG Annual Meeting, co-facilitator
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2023 - Measuring Success: A Metrics Primer
SupportWorld Live - HDI Annual Conference and Expo
May 2022 - ITSM Birds of a Feather, facilitator
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2022 - ITSM SIG Annual Meeting, co-facilitator
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2022 - ITIL 4 Update
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2020 - VeriSM: Beyond the Limits of IT
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2019 - Remote Assistance: It's for More Than IT
HDI Annual Conference and Expo
May 2017 - A Metrics-Savvy Approach to Communicating IT Value in Higher Ed (copresenter)
EDUCAUSE Connect - Chicago
April 2017 - A Walk Through The Phoenix Project
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2017 - Measuring Success: An Introduction to Metrics
Service Management FUSION Annual Conference
November 2016 - Measuring Success: An Introduction to Metrics
VASCAN annual meeting
October 2016 - Measuring Success: An Introduction to Metrics
HDI Capital Area local chapter meeting
April 2016 - Measuring Success: An Introduction to Metrics
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2015 - Remote Assistance: A Discussion
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2015 - Alphabet Soup: Frameworks, Methodologies, and More
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2014 - What Exactly is a Service Catalog?
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2014 - Asset Management, Revisited
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2013 - Service Desk Birds of a Feather (Co-facilitator)
Dell KACE Konference
December 2012 - Making a World of Difference: Inventory, Licensing, and Software Management
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2012 - Automating Account Propagation in a Microsoft Environment
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2011 - Automating Account Propagation in a Microsoft Environment
Mid-Atlantic Banner Users Group, Annual Conference
October 2010 - Wikis for Documentation
Association of Collegiate Computing Services of Virginia, Annual Conference
March 2010 - Certifiably HR: Using HR to Track Employee Development (copresenter)
Mid-Atlantic Banner Users Group, Annual Conference
October 2008 - Customizing Your Luminis Portal & Taking Full Advantage of Banner Data (copresenter)
Mid-Atlantic Banner Users Group, Annual Conference
October 2007 - Banner Luminis Integration (copresenter)
Mid-Atlantic Banner Users Group, Annual Conference
October 2006 - Standardizing the Web Within Higher Education Culture (copresenter)
Web Communications and Strategies Conference
July 2005