Below are books read independently on the topic of IT Service Management and ITIL.  This list is not exhaustive and other works are in my queue to be read.

  • Introduction to the ITIL Service Lifecycle, Third Edition
    Orr (2011)
    The Stationery Office
    ISBN:  978-0113313099
  • ITIL Foundation Handbook, Third Edition
    itSMF UK (2012)
    The Stationery Office
    ISBN:  978-0113313495
  • Passing your ITIL Foundation Exam, Third Edition
    Nissen (2012)
    The Stationery Office
    ISBN:  978-0113313556
  • Ten Steps to ITSM Success
    Esposito, Rogers (2013)
    IT Governance Publishing
    ISBN: 978-1-84928-456-1