| Duties |
- Lead trainer for EXIN accredited courses:
- Affiliate trainer for PeopleCert and Axelos accredited ITIL 4 courses:
- ITIL 4 Foundation
- ITIL 4 Specialist: Create, Deliver, & Support
- ITIL 4 Specialist: Drive Stakeholder Value
- ITIL 4 Specialist: High Velocity IT
- ITIL 4 Strategist: Direct, Plan, & Improve
- ITIL 4 Managing Professional Transition
- Principal consultant focusing on management best-practice guidance, including service management, organizational change, project management, and process improvement
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